Our Service Levels & Key Performance Indicators (KPIs) Assessment helps clients design and implement robust SLA and KPI frameworks for new contingent workforce programs or evaluate and enhance existing ones. We assess the relevance, accuracy, and alignment of current metrics with program and enterprise goals, review data sources and calculation methods, and identify opportunities for optimization, simplification, and process improvement. Our approach focuses on creating mutually beneficial metrics that drive accountability and performance for both clients and providers. We also help establish governance structures that support the ongoing evolution of SLAs and KPIs, ensuring the program continuously adapts and improves in response to changing business needs.